4/30/2010
Thank you for reading! I am not a tech-head…nor am I an ignoramus. But sometimes I wish the internet had never been invented!
The behind the scenes stuff of websites can be very frustrating. Written instructions that seem to have been written by the proverbial room full of monkeys trying to replicate Shakespeare. Ugh! But there is a silver lining! The human technical support at GoDaddy.com is superlative! Open 24 hours is the first bonus. Second is their helpful attitude. Every time I have called (a lot) they stick with me until the situation is resolved.
I usually ask for a supervisor so I can tell them that the human tech staff is wonderful!
Wouldn’t it be nice if our customers told us when we were doing a good job?
Speaking of that…when was the last time you told a customer “Thank you!”? I sent a note this week to someone who referred a colleague to CSP. I appreciate it when people trust us with their professional development.
A simple gesture that makes a difference. I got an email back saying (paraphrasing) “Thanks for the note! I look forward to seeing the increased professionalism as a result of the program.”
Yes, our programs are terrific! And completion will benefit each participant. But it is important that our customers know we appreciate them!
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